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67例护患纠纷原因分析及对策

andle the critical cases.The student nurse carry out venous puncture usually failing many times.What are you predict the reaction of the patients in this case?

    3.3.7  Others  The negligence of the nurses or accident may cause complaints such as fall of the patients.A case of intraperitoneal hemorrhage went operation room without accompany the patient fell and caused intracranial hemorrhage.

    4  Countermeasures

    4.1  Establishment of sound regulation for nursing professionals  Drafting a law for registered nurses and professional protocol to stipulate responsibility of nurses rules for management register documenting rule and right.To esteem the personality and right of the nursing professionals reevaluate the value of the work of nurses to improve the quality of nursing.

    4.2  Set up image of angel in white-hospital nurses  Purifying inside and outside environment receiving critics frankly correcting defects actively establishing example of excellent nurses to get supports from public.

    4.3   Strengthening the nursing staffs basic intellectual attributes  (1)Renewing view of nursing service all action based on the concept of the patients are the center of the medical service to improve service attitude.(2)Strengthening the legal education and self-protective consciousness of the nurses regularly study the regulation for settlement of medical accident to protect the right of the patients.(3)Strengthening safety education of nurses to elevate ability of avoid conflicts.(4)Strengthening continuous education and related discipline learning improving three-basic exercise to improve the ability of observation and problem-solving to elevate quality of nursing.

    4.4  Improving the rules and strengthening quality control  Regulating nursing based on law improving working p

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