关键词： 护患纠纷
【摘要】 目的 探讨护患纠纷的原因及预防对策。方法 采用统计学方法对我市8年来67例护患纠纷原因进行回顾性分析。结果 原因主要包括医疗收费、服务态度、业务素质、法律意识、沟通障碍。结论 加强法制、安全教育，提高服务意识，规范执业行为，改善服务态度，提高服务质量，加强护患沟通是减少护患纠纷的关键。
【关键词】 护患纠纷；原因；对策
Causes of nurses-patients conflicts and its countermeasures:a report of 67 cases
YANG Jinxian1 XU Feihong2.1.Ruian Peoples Hospital Ruian 325200 China.2.Health Administration of Ruian Ruian 325200 China
【Abstract】 Objective To analyse causes of nurses-patients conflicts and its preventive countermeasures.Methods Sixty-seven cases of nurses-patients conflicts in 8 years were analysed retrospectively in the city.Results The main causes of nurses-patients conflicts were medical cost attitude of medical personnel professional quality legal consciousness and communicating failure.Conclusion The key of decreasing of nurses-patients conflicts is strengthening law order and security education elevating servicing consciousness regulating professional behavior improving service attitudes and quality and strengthening nurses-patients communicating.
【Key words】 nurses-patients conflicts; causes; countermeasures
With elevating of living qualities the health concepts is transformed and self-safety consciousness is strengthened.In this condition the cases of nurses-patients conflicts are roaring.The patients or their relatives often complaints or take lawsuit even disturbance medical institutes working place against medical professionals.This article is to explore how to prevent nurses-patients conflicts and improve relation between patients and medical professionals.We reviewed 67 cases of nurses-patients conflicts occurred from 1998 to 2005 to find ways to resolving the problem.
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